title:
description:
published: true
date: 2026-02-24T16:56:06.810Z
tags:
editor: markdown
dateCreated: 2026-02-23T15:24:11.747Z
Feature Catalog
Overview
Membership One is organized into 11 software packages, each containing multiple modules that address a specific domain of sports and fitness organization management. This catalog lists every planned feature, organized by package, with version assignment (v1.0, v2.0, v3.0, v4.0) and tier availability (Starter, Team, Professional, Enterprise).
Versioning principle: v1.0 is the full implemented version covering all features from Phases 0--13. v2.0 adds remaining operational features not yet implemented (advanced billing, tournament management, additional integrations, enhanced analytics). v3.0 adds integrations and training tools. v4.0 adds AI-driven optimization and IoT hardware features. The development order is determined by the MASTERPLAN independently of version assignments.
Tier Legend
| Symbol |
Tier |
Price |
Target |
| S |
Starter |
EUR 0.99/month (EUR 9.99/year), <20 active members |
Micro-clubs (<20 members) |
| T |
Team |
EUR 29/month (EUR 299/year), <200 active members |
Small clubs and studios (<200 members) |
| P |
Professional |
EUR 99/month (EUR 999/year), <2,000 active members |
Mid-size organizations (200--2,000 members) |
| E |
Enterprise |
Custom pricing, unlimited active members |
Chains, franchises, municipal (2,000+ members) |
All prices net (plus applicable VAT).
Supported Currencies
The platform supports 16 currencies covering the EU economic area, key global currencies, and currencies matching the supported non-EU languages.
EU Currencies (8)
| Code |
Currency |
Countries |
Symbol |
| EUR |
Euro |
20 Eurozone countries (DE, FR, IT, ES, NL, BE, AT, IE, FI, PT, EL, SK, SI, EE, LV, LT, MT, CY, LU, HR) |
€ |
| BGN |
Bulgarian Lev |
Bulgaria |
лв |
| CZK |
Czech Koruna |
Czech Republic |
Kč |
| DKK |
Danish Krone |
Denmark |
kr |
| HUF |
Hungarian Forint |
Hungary |
Ft |
| PLN |
Polish Zloty |
Poland |
zł |
| RON |
Romanian Leu |
Romania |
lei |
| SEK |
Swedish Krona |
Sweden |
kr |
Non-EU Currencies (8)
| Code |
Currency |
Reason |
Symbol |
| CHF |
Swiss Franc |
Switzerland (DACH market, not EU but key target) |
Fr |
| USD |
US Dollar |
Global reference currency, used in non-US markets |
$ |
| GBP |
British Pound |
United Kingdom (post-Brexit, significant market) |
£ |
| TRY |
Turkish Lira |
Turkish-speaking EU residents (~3M in DE) |
₺ |
| RUB |
Russian Ruble |
Russian-speaking EU residents |
₽ |
| UAH |
Ukrainian Hryvnia |
Ukrainian-speaking EU residents |
₴ |
| RSD |
Serbian Dinar |
Serbian-speaking EU residents |
din |
| CNY |
Chinese Yuan Renminbi |
Chinese-speaking EU residents |
¥ |
Base currency: EUR. All subscription prices are quoted in EUR. Non-EUR currencies use daily ECB exchange rates for display purposes. Billing is always in the entity's configured currency. Multi-currency billing (invoicing in member's preferred currency) is a v2.0 feature for Professional+ tiers.
Package 1: MEMBER
The core package providing member lifecycle management, billing, payment processing, and self-service capabilities. This is the foundation that every client uses.
1.1 Contract and Booking Management
| Feature |
Description |
Version |
S |
T |
P |
E |
| Membership plan creation |
Define membership types with name, duration, price, services, discounts, auto-renewal rules |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Contract lifecycle |
Create, activate, pause/freeze, upgrade/downgrade, terminate contracts |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Trial memberships |
Time-limited trial contracts with automatic conversion or expiry |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Landing page builder |
Public-facing registration page per membership plan (custom URL, branding, embedded on website) |
v1.0 |
— |
✓ |
✓ |
✓ |
| Online registration |
Self-service sign-up flow for new members via landing page |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Contract templates |
Reusable contract templates with configurable terms and conditions |
v1.0 |
— |
✓ |
✓ |
✓ |
| Contract document generation |
PDF contract generation with digital signature capture |
v1.0 |
— |
✓ |
✓ |
✓ |
| Waiting list |
Queue management when membership plans have capacity limits |
v1.0 |
— |
✓ |
✓ |
✓ |
| Group/family contracts |
Linked contracts for families with combined billing and discounts |
v1.0 |
— |
✓ |
✓ |
✓ |
| Installment plans |
Split contract fees into configurable payment schedules |
v1.0 |
— |
✓ |
✓ |
✓ |
| Contract renewal automation |
Automatic renewal with advance notification and opt-out window |
v1.0 |
— |
✓ |
✓ |
✓ |
| Corporate contracts |
B2B membership agreements with employer billing and employee management |
v2.0 |
— |
— |
✓ |
✓ |
1.2 Member Management
| Feature |
Description |
Version |
S |
T |
P |
E |
| Member profiles |
Comprehensive profile: personal data, contact, photo, emergency contact, medical notes |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Family linking |
Link family members with shared address, separate profiles, combined billing |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Age group management |
Automatic classification by age (children, youth, adults, seniors) with age-appropriate features |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Member search and filter |
Full-text search, filter by status, plan, age group, department, custom attributes |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Member status management |
Active, inactive, blocked, pending, trial, cancelled -- with status transition rules |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Block/unblock members |
Temporary access restriction with reason tracking and automatic unblock scheduling |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Custom attributes |
Configurable additional fields per tenant (JSONB storage) |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Member notes |
Staff notes on member profiles (visible to authorized staff only) |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Member tags |
Flexible tagging system for segmentation and filtering |
v2.0 |
— |
✓ |
✓ |
✓ |
| Duplicate detection |
Automatic detection of potential duplicate member records |
v2.0 |
— |
✓ |
✓ |
✓ |
| Member merge |
Merge duplicate profiles with data consolidation and history preservation |
v2.0 |
— |
✓ |
✓ |
✓ |
| Member photo management |
Photo upload, webcam capture, ID card photo printing |
v2.0 |
— |
✓ |
✓ |
✓ |
| GDPR data management |
Data export (portability), anonymization, right to erasure, consent tracking |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Member audit trail |
Complete history of all changes to member data with timestamps and users |
v1.0 |
✓ |
✓ |
✓ |
✓ |
1.3 Contributions and Billing
| Feature |
Description |
Version |
S |
T |
P |
E |
| Fee structure definition |
Configure base fees, add-ons, discounts by age/family/department |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Billing run execution |
Batch billing generation for all active members (monthly, quarterly, annually) |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Invoice generation |
PDF invoice creation with configurable templates, VAT calculation |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Payment tracking |
Record payments against invoices, track outstanding amounts |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| SEPA direct debit export |
Generate SEPA XML files for bank submission via Cash360 |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Payment reminders |
Automated reminder emails for overdue payments (configurable escalation) |
v2.0 |
— |
✓ |
✓ |
✓ |
| Dunning process |
Multi-stage dunning with letter templates, fee surcharges, and collection handoff |
v2.0 |
— |
— |
✓ |
✓ |
| Pro-rata billing |
Automatic calculation of partial-period fees for mid-period joins/leaves |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Discount management |
Percentage and fixed discounts: family, multi-sport, loyalty, promotional |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Service-based charging |
Configure charges per service (course fee, equipment rental, locker) |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| VAT configuration |
Multiple VAT rates per country with automatic application by service type |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Revenue allocation |
Allocate revenue to departments/cost centers for financial reporting |
v2.0 |
— |
— |
✓ |
✓ |
| Credit notes |
Issue credit notes for overpayments, cancellations, or goodwill |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Invoice cancellation (Storno) |
Full invoice cancellation with automatic reversal posting and credit note generation. Supports cancellation of entire invoices or individual line items. Cancelled invoices are marked as void with audit trail. |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Payment plan management |
Custom payment schedules with flexible amounts and dates |
v1.0 |
— |
✓ |
✓ |
✓ |
1.4 Payment Processing
| Feature |
Description |
Version |
S |
T |
P |
E |
| SEPA direct debit |
Mandated SEPA Core and SEPA B2B direct debit via Cash360 |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Bank transfer (EFT) |
Support for manual bank transfers with reference matching |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Cash payment recording |
Manual cash payment entry with receipt generation |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Card payment (online) |
Credit/debit card via payment gateway (Stripe, Mollie) |
v2.0 |
— |
✓ |
✓ |
✓ |
| Cashless payment terminal |
Integration with POS terminals for on-site card payments |
v2.0 |
— |
— |
✓ |
✓ |
| Payment method management |
Member self-service to add/update bank accounts, cards |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| IBAN validation |
Real-time IBAN validation and BIC lookup |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| SEPA mandate management |
Digital mandate creation, storage, and revocation tracking |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Failed payment handling |
Automatic retry, status tracking, member notification for rejected debits |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Refund processing |
Initiate refunds via original payment method |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Multi-currency |
Support for EUR, CHF, GBP, and additional currencies |
v2.0 |
— |
— |
✓ |
✓ |
| Accounting export |
Export transactions in DATEV, CSV, or configurable formats |
v1.0 |
— |
✓ |
✓ |
✓ |
1.5 Check-In and Access Control
| Feature |
Description |
Version |
S |
T |
P |
E |
| QR code check-in |
Member presents a personal QR code at entry point. The QR code itself is immutable (can be printed on paper or a card). Customer association is managed through the app -- the QR code is linked to the member's account in the backend, not embedded in the code itself. |
v1.0 |
— |
✓ |
✓ |
✓ |
| NFC check-in |
Member taps NFC card/wristband at reader |
v1.0 |
— |
— |
✓ |
✓ |
| Terminal check-in |
Kiosk-mode tablet for self-service check-in with PIN or QR |
v1.0 |
— |
— |
✓ |
✓ |
| Manual check-in |
Staff confirms member entry via admin interface |
v1.0 |
— |
✓ |
✓ |
✓ |
| Access rules |
Configure access by membership plan, time of day, day of week |
v1.0 |
— |
✓ |
✓ |
✓ |
| Visitor management |
Day pass creation, guest registration, walk-in tracking |
v1.0 |
— |
✓ |
✓ |
✓ |
| Attendance history |
Complete check-in/check-out log per member |
v1.0 |
— |
✓ |
✓ |
✓ |
| Occupancy monitoring |
Real-time and historical occupancy counts per location/zone |
v1.0 |
— |
— |
✓ |
✓ |
| Access denial handling |
Clear feedback when access is denied (expired, blocked, wrong time) |
v1.0 |
— |
✓ |
✓ |
✓ |
| Hardware Integration |
|
|
|
|
|
|
| Gantner Essecca integration |
Professional turnstile/door/locker control via GAT REST API |
v1.0 |
— |
— |
✓ |
✓ |
| BLE mobile credentials |
Bluetooth Low Energy proximity unlock -- phone auto-opens door when in range |
v1.0 |
— |
— |
✓ |
✓ |
| OSDP protocol support |
SIA OSDP v2 standard for interoperable door lock communication (AES-128) |
v1.0 |
— |
— |
✓ |
✓ |
| Hardware abstraction layer |
Vendor-agnostic adapter (Gantner, Salto, Dormakaba, generic OSDP, generic HTTP) |
v1.0 |
— |
— |
✓ |
✓ |
| Access Zones |
|
|
|
|
|
|
| Hierarchical zones |
Building > floor > room > locker zone hierarchy with inheritance |
v1.0 |
— |
— |
✓ |
✓ |
| Zone capacity management |
Maximum occupancy per zone with real-time enforcement |
v1.0 |
— |
— |
✓ |
✓ |
| Anti-passback |
Prevent re-entry without exit (single-use credential per passage) |
v1.0 |
— |
— |
✓ |
✓ |
| Credential Management |
|
|
|
|
|
|
| Credential fallback chain |
Biometric > NFC > BLE > QR > Manual -- configurable priority per zone |
v1.0 |
— |
— |
✓ |
✓ |
| Visitor/day-pass credentials |
Temporary QR credentials for non-members with automatic expiry |
v1.0 |
— |
✓ |
✓ |
✓ |
| Credential lifecycle |
Issue, suspend, revoke, expire credentials with audit trail |
v1.0 |
— |
— |
✓ |
✓ |
| Advanced Access |
|
|
|
|
|
|
| Biometric access |
Fingerprint and face recognition for high-security zones |
v2.0 |
— |
— |
— |
✓ |
| Smart locker integration |
Electronic lockers controlled by membership plan and credentials |
v2.0 |
— |
— |
✓ |
✓ |
| Parking gate integration |
Vehicle access with license plate recognition or credential |
v2.0 |
— |
— |
✓ |
✓ |
1.6 Courses and Calendar
| Feature |
Description |
Version |
S |
T |
P |
E |
| Course creation |
Define courses with name, description, instructor, capacity, schedule |
v1.0 |
— |
✓ |
✓ |
✓ |
| Recurring schedules |
Weekly/biweekly/monthly recurring class schedules |
v1.0 |
— |
✓ |
✓ |
✓ |
| Class booking |
Members book individual class sessions |
v1.0 |
— |
✓ |
✓ |
✓ |
| Waitlist |
Automatic waitlist with notification when spot opens |
v1.0 |
— |
✓ |
✓ |
✓ |
| Attendance tracking |
Mark attendance per session (manual or check-in based) |
v1.0 |
— |
✓ |
✓ |
✓ |
| Instructor assignment |
Assign and substitute instructors per session |
v1.0 |
— |
✓ |
✓ |
✓ |
| Calendar view |
Weekly/monthly calendar with filters by instructor, room, type |
v1.0 |
— |
✓ |
✓ |
✓ |
| Class cancellation |
Cancel individual sessions or series with member notification |
v1.0 |
— |
✓ |
✓ |
✓ |
| Capacity management |
Set and enforce maximum participants per class |
v1.0 |
— |
✓ |
✓ |
✓ |
| Drop-in classes |
Allow non-members or non-plan members to attend for a fee |
v2.0 |
— |
— |
✓ |
✓ |
1.7 Communication (Basic)
| Feature |
Description |
Version |
S |
T |
P |
E |
| Email notifications |
Transactional emails (registration, payment, booking confirmation) |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Push notifications |
Mobile app push for class reminders, payment due, announcements |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Newsletter |
Bulk email to member segments with template builder |
v1.0 |
— |
— |
✓ |
✓ |
| Parent communication |
Messages routed to parent/guardian for minor members |
v2.0 |
— |
— |
✓ |
✓ |
| SMS notifications |
Optional SMS for critical alerts (payment failure, access issue) |
v2.0 |
— |
— |
✓ |
✓ |
1.8 Mobile App
| Feature |
Description |
Version |
S |
T |
P |
E |
| Member app (iOS/Android) |
Native app for members: profile, bookings, payments, schedule |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| QR code display |
Personal QR code for check-in displayed in app |
v1.0 |
— |
✓ |
✓ |
✓ |
| Class booking in app |
Browse and book classes from mobile |
v1.0 |
— |
✓ |
✓ |
✓ |
| Payment history |
View invoices and payment status |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Profile self-service |
Update personal data, payment method, preferences |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Push notification support |
Receive and manage push notifications |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Offline mode |
Cached schedule and QR code available without internet |
v1.0 |
— |
✓ |
✓ |
✓ |
| White-label / custom branded app |
Customized app appearance in tenant's branding (logo, colors, name) for App Store / Play Store |
v2.0 |
— |
— |
— |
✓ |
| In-app shop |
Browse and purchase merchandise, supplements, and services within the member app |
v2.0 |
— |
✓ |
✓ |
✓ |
| Community access |
Social feed, challenges, leaderboards, and member interaction within the app |
v2.0 |
— |
✓ |
✓ |
✓ |
| Training plans in app |
View and follow workout plans, log exercises, track progress |
v2.0 |
— |
— |
✓ |
✓ |
| Body check results |
View body composition measurements and progress charts in app |
v2.0 |
— |
— |
✓ |
✓ |
| Smart coaching chat |
AI coaching for nutrition, training, and wellness accessible via in-app chat |
v3.0 |
— |
— |
✓ |
✓ |
1.9 Onboarding and Self-Service
| Feature |
Description |
Version |
S |
T |
P |
E |
| Setup wizard |
Guided tenant setup: organization profile, bank account, first membership plan |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Data import (CSV) |
Import existing member data from CSV/Excel with column mapping |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Data import (competitor) |
Pre-configured import templates for common competitor exports |
v1.0 |
— |
✓ |
✓ |
✓ |
| Member self-registration |
Public registration form with plan selection and payment setup |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Member self-service portal |
Web portal for members to manage profile, bookings, payments |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Knowledge base |
In-app help articles and guides |
v1.0 |
— |
✓ |
✓ |
✓ |
| Onboarding checklist |
Progress tracker for new tenants completing initial setup |
v1.0 |
✓ |
✓ |
✓ |
✓ |
1.10 Authentication and Identity
| Feature |
Description |
Version |
S |
T |
P |
E |
| Core Authentication |
|
|
|
|
|
|
| Email/password login |
Standard authentication for all user types (members, admins, trainers) |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| JWT RS256 tokens |
Asymmetric key signing with automatic key rotation (90-day cycle) |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Refresh token rotation |
Secure token refresh with stolen-token detection and automatic revocation |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Password policy (per tenant) |
Configurable password complexity, history, and expiration per organization |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Brute-force protection |
Progressive lockout (5/10/20 attempts) with Redis-backed rate limiting |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Email verification |
Registration confirmation with time-limited token (24h) |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Password reset |
Self-service password reset via email link |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Multi-Factor Authentication |
|
|
|
|
|
|
| TOTP (authenticator app) |
Time-based one-time passwords (Google Authenticator, Authy) |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Backup codes |
One-time recovery codes for MFA fallback |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| WebAuthn / FIDO2 (Passkeys) |
Passwordless login via biometric or hardware security key (via Keycloak) |
v2.0 |
— |
— |
✓ |
✓ |
| Enterprise Identity (via Keycloak -- ADR-AUTH-001) |
|
|
|
|
|
|
| IdP abstraction layer |
IdentityProvider interface enabling pluggable authentication backends |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Keycloak integration |
OpenID Connect / OAuth2 federation with self-hosted Keycloak |
v2.0 |
— |
— |
— |
✓ |
| SAML SSO |
Corporate single sign-on for Enterprise customers with existing identity providers |
v2.0 |
— |
— |
— |
✓ |
| LDAP/AD federation |
User directory integration for organizations with Active Directory |
v2.0 |
— |
— |
— |
✓ |
| Social Login (Google, Apple) |
One-click member registration and login via Google or Apple accounts |
v2.0 |
— |
✓ |
✓ |
✓ |
| Identity brokering |
Multi-IdP scenarios for franchise networks with heterogeneous identity systems |
v2.0 |
— |
— |
— |
✓ |
Package 2: STUDIO
Operations management for physical facilities including monitoring, maintenance, and utilization optimization.
| Feature |
Description |
Version |
S |
T |
P |
E |
| Facility dashboard |
Real-time overview: occupancy, active classes, equipment status, alerts |
v1.0 |
— |
✓ |
✓ |
✓ |
| Monitoring |
Live check-in feed, zone occupancy, environmental sensors (temp, humidity) |
v1.0 |
— |
— |
✓ |
✓ |
| Cleaning schedules |
Define and track cleaning routines per area with staff assignment |
v2.0 |
— |
— |
✓ |
✓ |
| Maintenance tracking |
Equipment maintenance schedules, service history, vendor contacts |
v2.0 |
— |
— |
✓ |
✓ |
| Utilization forecast |
Prediction of peak times based on historical data |
v3.0 |
— |
— |
✓ |
✓ |
| Energy monitoring |
Track and optimize energy consumption (lighting, HVAC, equipment) |
v4.0 |
— |
— |
— |
✓ |
| Multi-location dashboard |
Consolidated view across multiple studio locations |
v1.0 |
— |
— |
✓ |
✓ |
| Incident reporting |
Staff can log incidents (equipment failure, safety issue) with photo |
v2.0 |
— |
— |
✓ |
✓ |
| Opening hours management |
Configure and publish regular and holiday operating hours |
v2.0 |
— |
✓ |
✓ |
✓ |
| Workplace Safety (Arbeitssicherheit) |
|
|
|
|
|
|
| Risk assessment |
Document and manage risk assessments per facility area (gym floor, pool, sauna, outdoor) with mitigation measures |
v2.0 |
— |
— |
✓ |
✓ |
| Safety inspection checklists |
Configurable inspection checklists per area with scheduled execution and sign-off |
v2.0 |
— |
— |
✓ |
✓ |
| Incident and accident reporting |
Structured incident reports (who, what, when, where, severity, witnesses, first aid measures) with photo documentation |
v2.0 |
— |
— |
✓ |
✓ |
| First aid log |
Record first aid events with responder, treatment, follow-up actions. Required by German DGUV regulations. |
v2.0 |
— |
— |
✓ |
✓ |
| Equipment safety certification |
Track safety certifications for fitness equipment, climbing walls, trampolines etc. with expiry alerts |
v2.0 |
— |
— |
✓ |
✓ |
| Safety officer management |
Assign and manage safety officers (Sicherheitsbeauftragte) per location with qualification tracking |
v2.0 |
— |
— |
✓ |
✓ |
| Evacuation plan management |
Store and display digital evacuation plans per building/floor with emergency assembly points |
v2.0 |
— |
— |
✓ |
✓ |
| Safety training tracking |
Track mandatory safety briefings for staff and members (e.g., equipment induction, pool safety) |
v2.0 |
— |
— |
✓ |
✓ |
| Digital Signage / TV |
|
|
|
|
|
|
| Content management |
Create and manage content playlists for studio displays (schedules, news, promotions, team profiles) |
v2.0 |
— |
— |
✓ |
✓ |
| Zone-based playback |
Assign different content to different areas (reception, cardio floor, lounge, class studios) |
v2.0 |
— |
— |
✓ |
✓ |
| Automated scheduling |
Time-of-day and day-of-week based content rotation |
v2.0 |
— |
— |
✓ |
✓ |
| Schedule display |
Live class timetable display on screens with automatic updates |
v2.0 |
— |
✓ |
✓ |
✓ |
| Advertising platform |
Revenue-generating ad placements on studio screens for brands and local partners |
v3.0 |
— |
— |
✓ |
✓ |
| Template library |
Ready-to-use design templates for announcements, offers, and studio branding |
v2.0 |
— |
— |
✓ |
✓ |
| Kiosk / Self-Service Terminal |
|
|
|
|
|
|
| Self-service kiosk app |
Browser-based kiosk application for member self-service (check-in, booking, info) |
v2.0 |
— |
— |
✓ |
✓ |
| Touch feedback collection |
Interactive satisfaction surveys and feedback forms on kiosk displays |
v2.0 |
— |
— |
✓ |
✓ |
| Touch workout generator |
Generate workout plans at a kiosk/touch terminal without staff assistance |
v3.0 |
— |
— |
✓ |
✓ |
| Music System |
|
|
|
|
|
|
| Royalty-free music library |
Integrated GEMA-free music library for studio playback (partnerships with music providers) |
v3.0 |
— |
— |
✓ |
✓ |
| Playlist management |
Create custom playlists and assign to zones or class types |
v3.0 |
— |
— |
✓ |
✓ |
| Zone-based audio |
Different music streams per studio area (cardio, weights, yoga, reception) |
v3.0 |
— |
— |
✓ |
✓ |
| Class-ready mixes |
Pre-mixed DJ sets (30/45/60 min) for group class instructors |
v3.0 |
— |
— |
✓ |
✓ |
| People Counting |
|
|
|
|
|
|
| Popular times display |
Historical occupancy patterns (Google-style "busy times" chart) for members |
v2.0 |
— |
— |
✓ |
✓ |
| Dynamic pricing hints |
Suggest off-peak times to members based on historical occupancy data |
v3.0 |
— |
— |
✓ |
✓ |
Note: Workplace safety is particularly critical in sports environments where physical injury risk is inherent. German regulations (Arbeitsschutzgesetz, DGUV Vorschrift 1) require documented risk assessments, incident reporting, and safety officer appointments. See also mcc.digital for industry-specific compliance solutions.
Competitive note: Digital signage, music, kiosk, and people counting features are inspired by Fitness Nation's comprehensive studio ecosystem (TV module, Music module, Counter module, Touch apps). Membership One offers these as native platform features without proprietary hardware lock-in.
Package 3: COMMUNICATION
Comprehensive communication platform for engaging members, parents, staff, and the public.
3.1 Digital Presence
| Feature |
Description |
Version |
S |
T |
P |
E |
| Homepage generator |
Template-based website builder for clubs/studios |
v1.0 |
— |
— |
✓ |
✓ |
| Custom domain |
White-label website on tenant's own domain |
v2.0 |
— |
— |
✓ |
✓ |
| SEO optimization |
Auto-generated meta tags, sitemap, structured data |
v2.0 |
— |
— |
✓ |
✓ |
| Blog / content management |
Publish news articles, event announcements, training tips |
v2.0 |
— |
— |
✓ |
✓ |
3.2 Messaging and Support
| Feature |
Description |
Version |
S |
T |
P |
E |
| Ticket system |
Member support tickets with assignment, SLA, and history |
v1.0 |
— |
✓ |
✓ |
✓ |
| In-app chat |
Direct messaging between members and staff |
v2.0 |
— |
— |
✓ |
✓ |
| News feed |
Organization-wide announcements with read tracking |
v2.0 |
— |
— |
✓ |
✓ |
| Push notifications (advanced) |
Segmented push campaigns with scheduling and analytics |
v2.0 |
— |
— |
✓ |
✓ |
| AI chatbot |
Automated responses to common questions (hours, pricing, booking) using cognitive agents (not rule-based) |
v2.0 |
— |
— |
✓ |
✓ |
| AI voicebot |
AI telephone system for inbound (hours, booking) and outbound (follow-up, reminders) calls |
v2.0 |
— |
— |
✓ |
✓ |
| RCS messaging |
Rich Communication Services messaging channel alongside WhatsApp, SMS, Email |
v2.0 |
— |
— |
✓ |
✓ |
| Smart review routing |
Positive member feedback routed to Google/TrustPilot; negative feedback routed to internal resolution |
v2.0 |
— |
— |
✓ |
✓ |
| Help center |
Public-facing FAQ and knowledge base with search |
v1.0 |
— |
— |
✓ |
✓ |
3.3 Entertainment and Engagement
| Feature |
Description |
Version |
S |
T |
P |
E |
| Audio/video streaming |
Stream classes, play curated playlists in facility |
v2.0 |
— |
— |
✓ |
✓ |
| Live streaming |
Broadcast live classes to remote members |
v2.0 |
— |
— |
✓ |
✓ |
| Gamification |
Points, badges, streaks, leaderboards for engagement |
v2.0 |
— |
— |
✓ |
✓ |
| VR integration |
Virtual reality workout experiences |
v2.0 |
— |
— |
— |
✓ |
| Feature |
Description |
Version |
S |
T |
P |
E |
| Community feed |
Social feed with posts, likes, comments, and sharing within the organization |
v2.0 |
— |
✓ |
✓ |
✓ |
| Member profiles (social) |
Public-facing member profiles with photo, interests, and activity |
v2.0 |
— |
✓ |
✓ |
✓ |
| Following system |
Members can follow other members to see their activities and posts |
v2.0 |
— |
— |
✓ |
✓ |
| Private messaging |
Direct member-to-member messaging within the platform |
v2.0 |
— |
— |
✓ |
✓ |
| Groups |
Member-created or admin-created interest groups with dedicated feeds |
v2.0 |
— |
— |
✓ |
✓ |
| Location community |
Per-location community space with local content, separate from global feed |
v2.0 |
— |
— |
✓ |
✓ |
| Leaderboards |
Competitive rankings based on check-ins, points, challenges, or custom metrics |
v2.0 |
— |
— |
✓ |
✓ |
| Photo challenges |
Time-limited community competitions with photo submissions and voting |
v2.0 |
— |
— |
✓ |
✓ |
| Fitness challenges |
Goal-based challenges (steps, workouts, attendance) with progress tracking |
v2.0 |
— |
— |
✓ |
✓ |
| Content moderation |
Admin tools to report, review, and remove inappropriate community content |
v2.0 |
— |
— |
✓ |
✓ |
| Member rating / reviews |
Members can rate and review the organization (internal or public-facing) |
v2.0 |
— |
✓ |
✓ |
✓ |
| Influencer program |
Identify and engage active community members as ambassadors |
v2.0 |
— |
— |
✓ |
✓ |
| Member directory |
Opt-in member directory for social connections |
v2.0 |
— |
✓ |
✓ |
✓ |
3.5 Emergency Management
| Feature |
Description |
Version |
S |
T |
P |
E |
| Emergency alerting |
Mass notification system for emergencies |
v2.0 |
— |
— |
✓ |
✓ |
| First aid protocol |
Digital first aid guides with emergency contact access |
v2.0 |
— |
— |
✓ |
✓ |
| Injury reporting |
Structured injury report form with documentation and follow-up |
v2.0 |
— |
— |
✓ |
✓ |
Package 4: EVENT
Event management covering coaching tools, club management, tournaments, and organizational governance.
4.1 Coach and Training
| Feature |
Description |
Version |
S |
T |
P |
E |
| Virtual coaching |
Video-based remote coaching sessions |
v2.0 |
— |
— |
✓ |
✓ |
| Exercise Library |
|
|
|
|
|
|
| Exercise database |
Comprehensive exercise library with descriptions, images/videos, muscle groups, and difficulty levels |
v2.0 |
— |
— |
✓ |
✓ |
| Exercise categories |
Category-based classification (strength, cardio, flexibility, functional, rehabilitation) |
v2.0 |
— |
— |
✓ |
✓ |
| Exercise areas |
Area-based exercise organization (gym floor, studio, outdoor, pool) |
v2.0 |
— |
— |
✓ |
✓ |
| Equipment tagging |
Tag exercises with required equipment and manufacturer for tracking |
v2.0 |
— |
— |
✓ |
✓ |
| Training Plans |
|
|
|
|
|
|
| Training planner |
Create and assign training plans to members/groups |
v2.0 |
— |
— |
✓ |
✓ |
| Workout builder |
Drag-and-drop workout creation from exercise library |
v2.0 |
— |
— |
✓ |
✓ |
| Workout generator |
AI-generated training plans based on member goals, fitness level, and available equipment |
v3.0 |
— |
— |
✓ |
✓ |
| WOD (Workout of the Day) |
Daily workout programming with member feed display |
v2.0 |
— |
— |
✓ |
✓ |
| Training routines |
Structured multi-week routine programs with progression |
v2.0 |
— |
— |
✓ |
✓ |
| Online training library |
Video exercise library with categorization and search |
v2.0 |
— |
— |
✓ |
✓ |
| Body Composition & Health |
|
|
|
|
|
|
| Body composition analysis |
Integration with BIA (bioelectrical impedance) devices for body fat, muscle mass, water measurement |
v2.0 |
— |
— |
✓ |
✓ |
| Health check tools |
Health assessment questionnaires and scoring (fitness tests, wellness checks) |
v2.0 |
— |
— |
✓ |
✓ |
| Progress tracking |
Long-term body composition and fitness metric tracking with trend visualization |
v2.0 |
— |
— |
✓ |
✓ |
| Performance tracking |
Record and visualize member fitness metrics over time |
v2.0 |
— |
— |
✓ |
✓ |
| AI Coaching |
|
|
|
|
|
|
| AI coaching chat |
AI-powered coaching for nutrition, training, and wellness via in-app chat interface |
v3.0 |
— |
— |
✓ |
✓ |
| Coaching memory |
Persistent coaching context ("relevant points") across sessions for continuity |
v3.0 |
— |
— |
✓ |
✓ |
| Personalized recommendations |
AI-generated training and nutrition plans adapting to member progress and body data |
v3.0 |
— |
— |
✓ |
✓ |
| Advanced Training |
|
|
|
|
|
|
| Heart rate competitions |
Heart rate-based competition features during group classes (requires wearable integration) |
v3.0 |
— |
— |
✓ |
✓ |
| Rehabilitation tracking |
Exercise progression tracking for rehab programs |
v3.0 |
— |
— |
✓ |
✓ |
| Personal trainer management |
PT session booking, package management, commission tracking |
v3.0 |
— |
— |
✓ |
✓ |
| Wearable integration |
Connect member wearables (Garmin, Apple Watch, Fitbit) for data sync |
v2.0 |
— |
— |
✓ |
✓ |
4.2 Club Management (Advanced)
| Feature |
Description |
Version |
S |
T |
P |
E |
| Multi-club administration |
Manage multiple clubs/locations from single dashboard |
v1.0 |
— |
— |
✓ |
✓ |
| Gympass / Urban Sports Club integration |
Accept bookings from aggregator platforms |
v2.0 |
— |
— |
✓ |
✓ |
| Club federation interface |
Data exchange with sports associations (player passes, results, fees) |
v2.0 |
— |
— |
✓ |
✓ |
4.3 Tournament and Event Management
| Feature |
Description |
Version |
S |
T |
P |
E |
| Tournament creation |
Define tournament format (round-robin, bracket, Swiss, league) |
v2.0 |
— |
✓ |
✓ |
✓ |
| Event scheduling |
Multi-day event schedules with venues, time slots, categories |
v1.0 |
— |
✓ |
✓ |
✓ |
| Participant registration |
Online registration for competitors with category/weight class selection |
v1.0 |
— |
✓ |
✓ |
✓ |
| Draw and seeding |
Automated draw generation with seeding based on rankings |
v2.0 |
— |
✓ |
✓ |
✓ |
| Live scoring |
Real-time score entry and result publication |
v2.0 |
— |
✓ |
✓ |
✓ |
| Bracket visualization |
Interactive tournament brackets with live updates |
v2.0 |
— |
✓ |
✓ |
✓ |
| Sponsor management |
Track sponsors, display logos, manage sponsorship agreements |
v2.0 |
— |
— |
✓ |
✓ |
| Ticketing |
Event ticket sales with QR code validation |
v2.0 |
— |
— |
✓ |
✓ |
| Result publication |
Publish results to website, association portals, and social media |
v1.0 |
— |
✓ |
✓ |
✓ |
4.4 Committee and Meeting Management
| Feature |
Description |
Version |
S |
T |
P |
E |
| Meeting scheduling |
Schedule board meetings, AGMs, committee meetings |
v2.0 |
— |
— |
✓ |
✓ |
| Agenda management |
Create and distribute meeting agendas |
v2.0 |
— |
— |
✓ |
✓ |
| Digital voting |
Secure online voting for elections and resolutions |
v2.0 |
— |
— |
✓ |
✓ |
| Minutes generation |
Template-based meeting minutes with action item tracking |
v2.0 |
— |
— |
✓ |
✓ |
| Document distribution |
Share meeting documents with role-based access |
v2.0 |
— |
— |
✓ |
✓ |
Package 5: SALES
Revenue generation through articles, marketing, loyalty programs, and retail operations.
5.1 Articles and Products
| Feature |
Description |
Version |
S |
T |
P |
E |
| Product catalog |
Manage physical and digital products (merchandise, supplements, gear) |
v2.0 |
— |
— |
✓ |
✓ |
| Service catalog |
Define and price services (personal training, massage, assessment) |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Self-service add-on booking |
Members can self-book recurring add-ons (e.g., drink flat-rate, sauna access, towel service, parking) for an additional monthly fee via app or web portal |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Pricing rules |
Time-based pricing, member discounts, bundle pricing, promotional pricing |
v2.0 |
— |
✓ |
✓ |
✓ |
5.2 Marketing
| Feature |
Description |
Version |
S |
T |
P |
E |
| Lead management |
Track prospects from inquiry to conversion with pipeline view |
v2.0 |
— |
— |
✓ |
✓ |
| Sales funnel tracking |
Define and monitor conversion funnels (visit -> trial -> member) |
v2.0 |
— |
— |
✓ |
✓ |
| SEO tools |
Keyword optimization for landing pages and website content |
v2.0 |
— |
— |
✓ |
✓ |
| Email campaigns |
Marketing email campaigns with templates, segmentation, A/B testing |
v2.0 |
— |
— |
✓ |
✓ |
| Referral tracking |
Track and reward member referrals |
v2.0 |
— |
✓ |
✓ |
✓ |
| Bring-a-friend program |
Members invite friends for trial sessions with tracking, rewards, and conversion attribution |
v2.0 |
— |
✓ |
✓ |
✓ |
| Guest pass generation |
Create day passes for walk-in visitors or trial members with QR access |
v2.0 |
— |
✓ |
✓ |
✓ |
| One-time promotional offers |
Time-limited special offers for new or existing members |
v2.0 |
— |
✓ |
✓ |
✓ |
| Marketing automation funnels |
Multi-step automated conversion flows (lead → trial → member) with triggers and actions |
v2.0 |
— |
— |
✓ |
✓ |
5.3 Loyalty and Retention
| Feature |
Description |
Version |
S |
T |
P |
E |
| Coupon / discount codes |
Create and manage discount codes with usage limits, expiry dates, and tracking |
v2.0 |
— |
✓ |
✓ |
✓ |
| Voucher system |
Create, distribute, and redeem gift vouchers and tickets |
v2.0 |
— |
✓ |
✓ |
✓ |
| Loyalty program |
Points accumulation and redemption system (Fitpoints-style gamification) |
v2.0 |
— |
✓ |
✓ |
✓ |
| Bonus system |
Reward members for check-ins, referrals, purchases, and milestones |
v2.0 |
— |
— |
✓ |
✓ |
| Check-in based churn prediction |
Analyze check-in frequency patterns to identify at-risk members before they cancel |
v2.0 |
— |
— |
✓ |
✓ |
| AI cancellation prediction |
AI-based churn risk scoring combining check-in + payment + engagement signals |
v4.0 |
— |
— |
✓ |
✓ |
| Win-back campaigns |
Automated re-engagement for lapsed or at-risk members |
v3.0 |
— |
— |
✓ |
✓ |
| Recommendations |
Personalized class/service recommendations based on usage patterns |
v4.0 |
— |
— |
✓ |
✓ |
5.4 Retail Operations
| Feature |
Description |
Version |
S |
T |
P |
E |
| Simple shop (app/web) |
Online shop for merchandise (T-shirts, gear, accessories) -- members and visitors can browse and purchase via app or website |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| On-site shop (POS) |
Point-of-sale for in-facility purchases |
v2.0 |
— |
— |
✓ |
✓ |
| Online shop (advanced) |
Full e-commerce for merchandise, gift cards, digital products with inventory management |
v2.0 |
— |
— |
✓ |
✓ |
| Dropshipping integration |
Automated fulfillment via third-party providers (e.g., JTL) for supplements, merchandise |
v3.0 |
— |
— |
✓ |
✓ |
| Smart vending integration |
Integration with digital vending machines (cashless payment, inventory sync, member identification) |
v3.0 |
— |
— |
✓ |
✓ |
| Catering management |
Manage cafe/bar menu, orders, and inventory |
v2.0 |
— |
— |
✓ |
✓ |
| Corporate Fitness |
|
|
|
|
|
|
| Corporate fitness programs |
B2B wellness programs for companies with employee onboarding, reporting, and billing |
v2.0 |
— |
— |
✓ |
✓ |
| Health insurance integration |
Partner codes and corporate health programs with German health insurers (e.g., Barmer, TK) |
v2.0 |
— |
— |
✓ |
✓ |
| Corporate wellness dashboard |
Real-time wellness analytics for employers (participation, engagement, health metrics) |
v3.0 |
— |
— |
— |
✓ |
| Marketplace |
Third-party app store for add-ons with revenue share |
v4.0 |
— |
— |
— |
✓ |
Package 6: MANAGEMENT
Back-office operations covering departments, personnel, resources, documents, and analytics.
6.1 Organization Structure
| Feature |
Description |
Version |
S |
T |
P |
E |
| Department management |
Create and manage departments/sections with budgets and contacts |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Franchise management |
Define franchise networks with brand rules, pricing templates, reporting |
v1.0 |
— |
— |
— |
✓ |
| Multi-entity hierarchy |
Parent-child organization structure (umbrella association -> clubs) |
v1.0 |
— |
— |
✓ |
✓ |
6.2 Accounting and DATEV
| Feature |
Description |
Version |
S |
T |
P |
E |
| Core Accounting |
|
|
|
|
|
|
| General ledger |
Chart of accounts (SKR03/SKR04 compatible) with double-entry bookkeeping |
v1.0 |
— |
✓ |
✓ |
✓ |
| Automated posting |
Automatic journal entries from billing events (contract, payment, cancellation) |
v1.0 |
— |
✓ |
✓ |
✓ |
| Manual journal entries |
Create manual postings with supporting documentation |
v1.0 |
— |
✓ |
✓ |
✓ |
| Cost center management |
Define cost centers (by department, location, service type) with budget allocation |
v1.0 |
— |
— |
✓ |
✓ |
| Account reconciliation |
Bank statement import (MT940/CAMT) and automated matching against ledger entries |
v1.0 |
— |
— |
✓ |
✓ |
| DATEV Integration |
|
|
|
|
|
|
| DATEV CSV export |
Export journal entries in DATEV-compatible CSV format for tax advisor |
v1.0 |
— |
✓ |
✓ |
✓ |
| DATEV XML export |
DATEV XML standard format for direct import into DATEV software |
v2.0 |
— |
— |
✓ |
✓ |
| Chart of accounts mapping |
Map internal accounts to DATEV standard chart (SKR03/SKR04) |
v1.0 |
— |
✓ |
✓ |
✓ |
| Automated export scheduling |
Configure automatic DATEV export on monthly close |
v2.0 |
— |
— |
✓ |
✓ |
| Financial Reporting |
|
|
|
|
|
|
| Income tracking |
Record and categorize all revenue streams |
v1.0 |
— |
✓ |
✓ |
✓ |
| P&L statement |
Profit and loss report by period, department, location |
v1.0 |
— |
— |
✓ |
✓ |
| Balance overview |
Balance sheet with assets, liabilities, equity |
v1.0 |
— |
— |
✓ |
✓ |
| Cash flow report |
Cash flow statement by period with trend analysis |
v2.0 |
— |
— |
✓ |
✓ |
| Expense Management |
|
|
|
|
|
|
| Expense tracking |
Record expenses with receipt upload (photo scan) and categorization |
v2.0 |
— |
— |
✓ |
✓ |
| Budget management |
Define budgets per department/cost center with actual vs. budget tracking |
v2.0 |
— |
— |
✓ |
✓ |
| Expense approval workflow |
Multi-level approval for expenses above configurable thresholds |
v2.0 |
— |
— |
✓ |
✓ |
| Tax Compliance |
|
|
|
|
|
|
| VAT summary |
VAT collected vs. VAT paid summary for tax filing |
v2.0 |
— |
— |
✓ |
✓ |
| Annual tax preparation |
Year-end closing with tax preparation export |
v2.0 |
— |
— |
✓ |
✓ |
| DATEV Unternehmen online |
Direct API integration with DATEV cloud platform |
v2.0 |
— |
— |
✓ |
✓ |
6.3 Light Personnel
| Feature |
Description |
Version |
S |
T |
P |
E |
| Employee profiles |
Staff directory with contact, role, qualifications, certifications |
v2.0 |
— |
— |
✓ |
✓ |
| Trainer management |
Trainer specializations, availability, class assignments |
v1.0 |
— |
✓ |
✓ |
✓ |
| Time tracking |
Clock in/out, timesheet management, overtime calculation |
v2.0 |
— |
— |
✓ |
✓ |
| Freelancer management |
External trainer contracts, session tracking, invoice generation |
v2.0 |
— |
— |
✓ |
✓ |
| Work planning |
Shift schedules, rotation planning, substitution management |
v2.0 |
— |
— |
✓ |
✓ |
| Payroll preparation |
Hours summary export for payroll provider |
v2.0 |
— |
— |
✓ |
✓ |
6.4 Resource Management
This is a key differentiator with no direct competitor in the sports/fitness space.
| Feature |
Description |
Version |
S |
T |
P |
E |
| Resource Types |
|
|
|
|
|
|
| Room/space management |
Define bookable spaces (courts, studios, halls, pools) with capacity and amenities |
v1.0 |
— |
✓ |
✓ |
✓ |
| Equipment management |
Track individual equipment items (treadmills, bikes, racks) with serial numbers |
v1.0 |
— |
✓ |
✓ |
✓ |
| Material management |
Consumable materials (balls, mats, bands) with stock levels |
v2.0 |
— |
— |
✓ |
✓ |
| Vehicle management |
Organization vehicles with booking and mileage tracking |
v2.0 |
— |
— |
✓ |
✓ |
| Calendar and Booking |
|
|
|
|
|
|
| Resource calendar |
Visual calendar per resource with drag-and-drop booking |
v1.0 |
— |
✓ |
✓ |
✓ |
| Booking rules |
Time slots, minimum/maximum duration, advance booking limits, approval workflows |
v1.0 |
— |
✓ |
✓ |
✓ |
| Recurring reservations |
Weekly/monthly standing reservations for teams/classes |
v1.0 |
— |
✓ |
✓ |
✓ |
| Conflict detection |
Automatic detection and prevention of double-bookings |
v1.0 |
— |
✓ |
✓ |
✓ |
| Public booking page |
Allow external users/organizations to request resource bookings |
v2.0 |
— |
— |
✓ |
✓ |
| Master Data |
|
|
|
|
|
|
| Resource catalog |
Central registry of all resources with photos, specifications, location |
v1.0 |
— |
✓ |
✓ |
✓ |
| Resource categories |
Hierarchical categorization (indoor/outdoor, type, size) |
v1.0 |
— |
✓ |
✓ |
✓ |
| Pricing per resource |
Hourly/daily/per-use pricing with member vs. non-member rates |
v1.0 |
— |
✓ |
✓ |
✓ |
| Inventory and Maintenance |
|
|
|
|
|
|
| Inventory tracking |
Current quantity, location, condition for all tracked items |
v2.0 |
— |
— |
✓ |
✓ |
| Maintenance schedules |
Preventive maintenance reminders with service history |
v2.0 |
— |
— |
✓ |
✓ |
| Condition assessment |
Log equipment condition with photos and degradation tracking |
v2.0 |
— |
— |
✓ |
✓ |
| Supplier management |
Vendor contacts, purchase orders, warranty tracking |
v2.0 |
— |
— |
✓ |
✓ |
| Check-In Integration |
|
|
|
|
|
|
| Resource check-in |
Members check in to specific resources (not just facility entry) |
v2.0 |
— |
— |
✓ |
✓ |
| Usage tracking |
Actual usage time vs. booked time for utilization analysis |
v2.0 |
— |
— |
✓ |
✓ |
| Billing Integration |
|
|
|
|
|
|
| Resource billing |
Automatic charge generation for resource bookings |
v1.0 |
— |
✓ |
✓ |
✓ |
| Deposit management |
Refundable deposits for high-value equipment loans |
v2.0 |
— |
— |
✓ |
✓ |
| Hardware and IoT |
|
|
|
|
|
|
| IoT sensor integration |
Occupancy sensors, environmental monitors, equipment usage counters |
v4.0 |
— |
— |
— |
✓ |
| Smart lock integration |
Electronic locks on rooms/lockers controlled by booking system |
v3.0 |
— |
— |
✓ |
✓ |
| Display integration |
Digital signage showing room schedules and availability |
v2.0 |
— |
— |
✓ |
✓ |
| Analytics and AI |
|
|
|
|
|
|
| Utilization reports |
Usage statistics by resource, time period, user group |
v1.0 |
— |
✓ |
✓ |
✓ |
| Peak time analysis |
Identify and visualize usage patterns by hour/day/season |
v2.0 |
— |
— |
✓ |
✓ |
| Demand forecasting |
AI prediction of future demand based on trends, weather, events |
v4.0 |
— |
— |
— |
✓ |
| Optimization suggestions |
AI recommendations for schedule optimization and capacity planning |
v4.0 |
— |
— |
— |
✓ |
6.5 Document Management
| Feature |
Description |
Version |
S |
T |
P |
E |
| Document storage |
Upload and organize documents per organization, department, or member |
v1.0 |
— |
✓ |
✓ |
✓ |
| SOP management |
Standard Operating Procedures with version control and acknowledgment tracking |
v2.0 |
— |
— |
✓ |
✓ |
| Notice board (digital) |
Digital notice board for staff announcements |
v2.0 |
— |
— |
✓ |
✓ |
| Marketing material library |
Shared repository for logos, photos, templates |
v2.0 |
— |
— |
✓ |
✓ |
| Template management |
PDF templates for contracts, invoices, letters, certificates |
v1.0 |
✓ |
✓ |
✓ |
✓ |
6.6 Analytics and Forecasting
| Feature |
Description |
Version |
S |
T |
P |
E |
| Member analytics |
Growth, churn, demographics, engagement metrics |
v1.0 |
— |
✓ |
✓ |
✓ |
| Financial analytics |
Revenue, collection rate, outstanding amounts, trends |
v1.0 |
— |
✓ |
✓ |
✓ |
| Operational analytics |
Check-in patterns, class utilization, resource usage |
v1.0 |
— |
— |
✓ |
✓ |
| Custom reports |
Report builder with drag-and-drop field selection |
v2.0 |
— |
— |
✓ |
✓ |
| Scheduled reports |
Automatic report generation and email delivery |
v2.0 |
— |
— |
✓ |
✓ |
| Predictive analytics |
Churn prediction, demand forecasting, revenue projection |
v4.0 |
— |
— |
— |
✓ |
| Intelligent scheduling |
AI-optimized class schedules based on demand and resources |
v4.0 |
— |
— |
— |
✓ |
| Dashboard builder |
Configurable dashboard with widget library |
v3.0 |
— |
— |
— |
✓ |
Package 7: INTEGRATION
Connections to external systems, communication platforms, and data migration tools.
| Feature |
Description |
Version |
S |
T |
P |
E |
| Communication Platforms |
|
|
|
|
|
|
| Microsoft Teams |
Notifications and bot commands via Teams |
v2.0 |
— |
— |
✓ |
✓ |
| Zoom |
Virtual class scheduling and link generation |
v2.0 |
— |
— |
✓ |
✓ |
| Slack |
Notifications and bot commands via Slack |
v1.0 |
— |
— |
✓ |
✓ |
| WhatsApp Business |
Member communication via WhatsApp |
v2.0 |
— |
— |
✓ |
✓ |
| AI and Automation |
|
|
|
|
|
|
| Voicebot |
AI telephony (inbound and outbound) for automated phone handling |
v2.0 |
— |
— |
✓ |
✓ |
| Chatbot (web) |
Website chatbot for visitor questions and booking |
v2.0 |
— |
— |
✓ |
✓ |
| Zapier / Make |
Integration hub for connecting to 5,000+ apps |
v3.0 |
— |
— |
— |
✓ |
| Data Migration |
|
|
|
|
|
|
| CSV/Excel import |
Universal data import with column mapping and validation |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Competitor migration |
Pre-built import scripts for easyVerein, ClubDesk, Magicline, SPORTSCLUB, Generic exports |
v1.0 |
— |
✓ |
✓ |
✓ |
| API-based migration |
Programmatic data transfer from competitor APIs where available |
v2.0 |
— |
— |
✓ |
✓ |
| Association Interfaces |
|
|
|
|
|
|
| Player pass management |
Digital player passes with association registry sync |
v2.0 |
— |
— |
✓ |
✓ |
| Result reporting |
Automatic submission of match/competition results |
v2.0 |
— |
— |
✓ |
✓ |
| Membership number sync |
Bidirectional sync of association membership numbers |
v2.0 |
— |
— |
✓ |
✓ |
| Federation fee reporting |
Automated reporting of member counts for federation fee calculation (partial: DOSB/DFB/DTB/LSB templates) |
v1.0 |
— |
— |
✓ |
✓ |
| Federation fee reporting (full) |
Complete federation fee integration with all major associations |
v2.0 |
— |
— |
✓ |
✓ |
| Payment Gateways |
|
|
|
|
|
|
| Cash360 (core) |
SEPA, EBICS, invoicing -- primary payment engine |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Stripe |
Card payments, Apple Pay, Google Pay |
v2.0 |
— |
✓ |
✓ |
✓ |
| Mollie |
European payment methods (iDEAL, Bancontact, SOFORT) |
v2.0 |
— |
✓ |
✓ |
✓ |
| comgate |
Czech/Slovak payment gateway (bank transfers, cards, mobile payments) |
v2.0 |
— |
✓ |
✓ |
✓ |
| PayPal |
Online payments for e-commerce and membership fees |
v2.0 |
— |
— |
✓ |
✓ |
| Accounting |
|
|
|
|
|
|
| DATEV |
German tax advisor export |
v1.0 |
— |
✓ |
✓ |
✓ |
| lexoffice |
Online accounting integration |
v3.0 |
— |
— |
✓ |
✓ |
| sevDesk |
Online accounting integration |
v3.0 |
— |
— |
✓ |
✓ |
| Fitness Aggregators |
|
|
|
|
|
|
| Gympass / Wellpass |
Accept Gympass members, report check-ins |
v2.0 |
— |
— |
✓ |
✓ |
| Urban Sports Club |
Accept USC members, report check-ins |
v2.0 |
— |
— |
✓ |
✓ |
| ClassPass |
Accept ClassPass bookings |
v2.0 |
— |
— |
✓ |
✓ |
| Banking |
|
|
|
|
|
|
| finAPI (open banking) |
Automated bank reconciliation and open banking integration for payment matching |
v2.0 |
— |
— |
✓ |
✓ |
| Health & Insurance |
|
|
|
|
|
|
| Health insurance partner integration |
Corporate health programs with German health insurers (Barmer, TK, AOK login codes) |
v2.0 |
— |
— |
✓ |
✓ |
| Review Platforms |
|
|
|
|
|
|
| Google Reviews integration |
Automated review collection and smart routing (positive → Google, negative → internal) |
v2.0 |
— |
— |
✓ |
✓ |
| Review aggregation |
Collect and display reviews from multiple platforms (Google, TrustPilot, ShopVote) |
v2.0 |
— |
— |
✓ |
✓ |
| Fitness Equipment |
|
|
|
|
|
|
| Connected equipment API |
Integration with connected fitness equipment (Milon, Technogym, Matrix) for workout data sync |
v3.0 |
— |
— |
✓ |
✓ |
| Cardio cockpit |
Real-time monitoring of cardio equipment usage and status |
v3.0 |
— |
— |
✓ |
✓ |
| E-Commerce Fulfillment |
|
|
|
|
|
|
| Dropshipping (JTL, etc.) |
Automated order fulfillment for supplements and merchandise via third-party warehouses |
v3.0 |
— |
— |
✓ |
✓ |
| Calendar |
|
|
|
|
|
|
| iCal integration |
Publish and subscribe to iCal feeds for courses, events, and bookings |
v1.0 |
— |
✓ |
✓ |
✓ |
Package 8: CONSULTING
Professional services and advisory offerings (not software features, but bundled services).
| Service |
Description |
Availability |
S |
T |
P |
E |
| Implementation consulting |
Guided setup, data migration, configuration |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Process optimization |
Workflow analysis and improvement recommendations |
v2.0 |
— |
✓ |
✓ |
✓ |
| Financial consulting |
Pricing strategy, billing optimization, subsidy guidance |
v2.0 |
— |
— |
✓ |
✓ |
| Construction and renovation advisory |
Facility layout planning, equipment selection |
v2.0 |
— |
— |
— |
✓ |
| Financing and subsidy guidance |
Grant applications, public funding navigation |
v2.0 |
— |
— |
✓ |
✓ |
| Marketing strategy |
Brand development, member acquisition planning |
v2.0 |
— |
— |
✓ |
✓ |
| Training and certification |
Staff training on platform use, best practices |
v1.0 |
✓ |
✓ |
✓ |
✓ |
| Ongoing optimization |
Regular reviews, benchmark comparisons, growth coaching |
v2.0 |
— |
✓ |
✓ |
✓ |
Package 9: EXECUTIVE DASHBOARDS
Role-specific dashboard configurations providing actionable KPIs for decision-makers at every organizational level -- from individual club owners to franchise network executives to SaaS platform operators.
9.1 Manufacturer Dashboards (Level 1)
| Feature |
Description |
Version |
S |
T |
P |
E |
| SaaS metrics dashboard |
MRR, ARR, customer count, churn rate, expansion revenue, LTV/CAC |
v1.0 |
— |
— |
— |
✓ |
| Customer health overview |
Green/yellow/red health scores per tenant with trend indicators |
v1.0 |
— |
— |
— |
✓ |
| Product usage analytics |
Feature adoption rates, active user counts, API call volumes per tenant |
v1.0 |
— |
— |
— |
✓ |
| System health dashboard |
Uptime, error rates, latency, queue depths, infrastructure costs |
v1.0 |
— |
— |
— |
✓ |
| Pipeline dashboard |
Sales pipeline value, stage progression, forecast, conversion funnel |
v1.0 |
— |
— |
— |
✓ |
| Support metrics |
Ticket volume, resolution time, CSAT, SLA compliance across all tenants |
v1.0 |
— |
— |
— |
✓ |
| Board report generator |
Automated monthly/quarterly board report with KPIs and commentary |
v2.0 |
— |
— |
— |
✓ |
9.2 Franchise Dashboards (Level 2)
| Feature |
Description |
Version |
S |
T |
P |
E |
| Network KPI dashboard |
Aggregated member count, revenue, churn, growth across all locations |
v1.0 |
— |
— |
— |
✓ |
| Location comparison |
Side-by-side location performance ranking (revenue, growth, utilization) |
v1.0 |
— |
— |
— |
✓ |
| Consolidated financials |
Combined P&L, revenue per location, outstanding receivables |
v1.0 |
— |
— |
— |
✓ |
| Operations overview |
Multi-location occupancy, equipment status, maintenance alerts |
v1.0 |
— |
— |
— |
✓ |
| Sales performance |
Pipeline per location, conversion rates, sales team leaderboard |
v1.0 |
— |
— |
— |
✓ |
| Marketing analytics |
Campaign performance per location, lead source tracking, brand compliance |
v2.0 |
— |
— |
— |
✓ |
| Custom KPI builder |
Define custom KPIs with formulas combining existing metrics |
v2.0 |
— |
— |
— |
✓ |
9.3 Club / Studio Dashboards (Level 3)
| Feature |
Description |
Version |
S |
T |
P |
E |
| Owner dashboard |
Member count (with trend), monthly revenue, churn rate, upcoming renewals |
v1.0 |
— |
✓ |
✓ |
✓ |
| Financial dashboard |
Outstanding receivables, collection rate, expense ratio, cash position |
v1.0 |
— |
✓ |
✓ |
✓ |
| Operational dashboard |
Today's check-ins, class utilization, resource bookings, staff schedule |
v1.0 |
— |
— |
✓ |
✓ |
| Member analytics |
Demographics, engagement scores, at-risk members, growth funnel |
v1.0 |
— |
✓ |
✓ |
✓ |
| Department breakdown |
KPIs per department (members, revenue, classes, utilization) |
v2.0 |
— |
— |
✓ |
✓ |
| Comparison to plan |
Actual vs. budget tracking with variance highlighting |
v2.0 |
— |
— |
✓ |
✓ |
| Feature |
Description |
Version |
S |
T |
P |
E |
| Configurable widgets |
Library of chart types (line, bar, pie, gauge, table, map) |
v1.0 |
— |
— |
✓ |
✓ |
| Alert thresholds |
Configure alerts when KPIs breach defined thresholds |
v1.0 |
— |
— |
✓ |
✓ |
| Drill-down navigation |
Click any KPI to drill into underlying data and detail views |
v2.0 |
— |
✓ |
✓ |
✓ |
| Scheduled report delivery |
Automatic email delivery of dashboard snapshots (daily/weekly/monthly) |
v2.0 |
— |
— |
✓ |
✓ |
| Drag-and-drop builder |
Custom dashboard creation with widget placement and sizing |
v2.0 |
— |
— |
— |
✓ |
| Export |
Export dashboards as PDF, PNG, or CSV data |
v1.0 |
— |
✓ |
✓ |
✓ |
Package 10: CRM AND SALES
Lead-to-member conversion pipeline, deal tracking, activity management, and sales analytics. Serves both the software manufacturer's B2B sales (selling the platform to clubs) and the clubs' B2C sales (converting prospects into members).
10.1 Lead Management
| Feature |
Description |
Version |
S |
T |
P |
E |
| Lead capture |
Create leads from website forms, referrals, walk-ins, campaigns, manual entry, CSV import |
v1.0 |
— |
✓ |
✓ |
✓ |
| Lead source tracking |
Track and attribute lead origin (website, social media, referral, event, partner, import) |
v1.0 |
— |
✓ |
✓ |
✓ |
| Lead deduplication |
Automatic detection and merge of duplicate leads |
v2.0 |
— |
— |
✓ |
✓ |
| Lead assignment |
Manual or automatic assignment to sales staff (round-robin, geographic, capacity-based) |
v1.0 |
— |
✓ |
✓ |
✓ |
| Lead qualification |
Configurable qualification criteria with scoring |
v2.0 |
— |
— |
✓ |
✓ |
| Lead-to-member conversion |
One-click convert qualified lead to member with data carry-over |
v1.0 |
— |
✓ |
✓ |
✓ |
10.2 Pipeline and Deal Tracking
| Feature |
Description |
Version |
S |
T |
P |
E |
| Configurable pipeline stages |
Define stages per entity (e.g., New -> Contacted -> Trial -> Proposal -> Won/Lost) |
v1.0 |
— |
✓ |
✓ |
✓ |
| Deal creation |
Create deals linked to leads with expected value, probability, and close date |
v1.0 |
— |
✓ |
✓ |
✓ |
| Pipeline visualization |
Kanban board view of deals by stage with drag-and-drop stage progression |
v1.0 |
— |
✓ |
✓ |
✓ |
| Deal aging |
Track time in each stage with alerts for stale deals |
v1.0 |
— |
— |
✓ |
✓ |
| Win/loss tracking |
Record outcome and reason for won/lost deals for analysis |
v1.0 |
— |
✓ |
✓ |
✓ |
| Win/loss analysis |
Aggregate win/loss reasons with trend visualization |
v2.0 |
— |
— |
✓ |
✓ |
| Sales forecasting |
Weighted pipeline forecast based on stage probability and historical conversion |
v2.0 |
— |
— |
✓ |
✓ |
10.3 Activity Management
| Feature |
Description |
Version |
S |
T |
P |
E |
| Activity logging |
Log calls, emails, meetings, notes, and tasks against leads, deals, or members |
v1.0 |
— |
✓ |
✓ |
✓ |
| Activity reminders |
Automated reminders for scheduled follow-ups and overdue activities |
v1.0 |
— |
✓ |
✓ |
✓ |
| Activity templates |
Pre-defined activity sequences for common sales workflows (e.g., trial follow-up) |
v2.0 |
— |
— |
✓ |
✓ |
| Email integration |
Log sent/received emails against lead/deal records |
v2.0 |
— |
— |
✓ |
✓ |
| Call logging |
One-click call logging with duration, outcome, and next steps |
v1.0 |
— |
✓ |
✓ |
✓ |
10.4 Trial Management
| Feature |
Description |
Version |
S |
T |
P |
E |
| Trial-to-member tracking |
Track trial members through conversion funnel with automated touchpoints |
v1.0 |
— |
✓ |
✓ |
✓ |
| Trial expiry alerts |
Notify staff before trial expires with conversion recommendation |
v1.0 |
— |
✓ |
✓ |
✓ |
| Conversion analytics |
Trial conversion rate by source, plan, staff member, time period |
v1.0 |
— |
— |
✓ |
✓ |
| Automated follow-up |
Configurable email/push sequences during trial period |
v2.0 |
— |
— |
✓ |
✓ |
10.5 Account Management (B2B -- Vendor Level)
| Feature |
Description |
Version |
S |
T |
P |
E |
| Customer lifecycle |
Track B2B customer from prospect through onboarding to renewal |
v1.0 |
— |
— |
— |
✓ |
| Health scores |
Automated health scoring based on usage, support tickets, payment status |
v1.0 |
— |
— |
— |
✓ |
| Expansion tracking |
Track upsell/cross-sell opportunities with pipeline |
v1.0 |
— |
— |
— |
✓ |
| Renewal management |
Automated renewal reminders with contract terms and pricing |
v1.0 |
— |
— |
— |
✓ |
| Lead scoring |
AI-based lead scoring using behavioral and demographic signals |
v4.0 |
— |
— |
— |
✓ |
Package 11: SUPPORT AND TICKETING
Professional support desk for handling member inquiries, technical issues, and operational requests. Supports all three organizational levels with appropriate routing and escalation.
11.1 Ticket Management
| Feature |
Description |
Version |
S |
T |
P |
E |
| Ticket creation |
Create tickets from admin UI, member app, email-to-ticket, or web form |
v1.0 |
— |
✓ |
✓ |
✓ |
| Ticket categories |
Configurable category tree (Billing, Access, Technical, Feedback, Complaint, etc.) |
v1.0 |
— |
✓ |
✓ |
✓ |
| Priority levels |
Configurable priority (Low, Normal, High, Urgent) with visual indicators |
v1.0 |
— |
✓ |
✓ |
✓ |
| Status workflow |
Configurable status flow (Open -> In Progress -> Waiting -> Resolved -> Closed) |
v1.0 |
— |
✓ |
✓ |
✓ |
| Auto-assignment |
Automatic ticket routing by category, location, or round-robin |
v1.0 |
— |
— |
✓ |
✓ |
| Ticket merging |
Merge duplicate tickets from the same member/issue |
v2.0 |
— |
— |
✓ |
✓ |
| Internal notes |
Staff-only notes on tickets (not visible to member) |
v1.0 |
— |
✓ |
✓ |
✓ |
| Attachments |
File/image attachments on tickets and comments |
v1.0 |
— |
✓ |
✓ |
✓ |
| Ticket history |
Complete audit trail of all status changes, assignments, and comments |
v1.0 |
— |
✓ |
✓ |
✓ |
11.2 SLA Management
| Feature |
Description |
Version |
S |
T |
P |
E |
| SLA configuration |
Define response and resolution time targets by priority and category |
v1.0 |
— |
— |
✓ |
✓ |
| SLA monitoring |
Real-time SLA compliance tracking with countdown timers |
v1.0 |
— |
— |
✓ |
✓ |
| SLA breach alerts |
Automatic escalation notification when SLA is about to breach or has breached |
v1.0 |
— |
— |
✓ |
✓ |
| Escalation workflows |
Multi-level escalation (agent -> team lead -> manager -> network -> vendor) |
v1.0 |
— |
— |
✓ |
✓ |
| Feature |
Description |
Version |
S |
T |
P |
E |
| Canned responses |
Pre-written response templates for common issues |
v2.0 |
— |
✓ |
✓ |
✓ |
| Macros |
One-click actions combining response, status change, and assignment |
v2.0 |
— |
— |
✓ |
✓ |
| Member context |
View member profile, contract, payment history, and check-in log alongside ticket |
v2.0 |
— |
✓ |
✓ |
✓ |
| Collision detection |
Alert when multiple agents are viewing/editing the same ticket |
v2.0 |
— |
— |
✓ |
✓ |
| Bulk operations |
Mass-close, mass-assign, or mass-tag tickets |
v2.0 |
— |
— |
✓ |
✓ |
11.4 Knowledge Base
| Feature |
Description |
Version |
S |
T |
P |
E |
| Article editor |
Rich text editor for creating help articles with images and videos |
v1.0 |
— |
✓ |
✓ |
✓ |
| Categories and tags |
Organize articles by category with flexible tagging |
v1.0 |
— |
✓ |
✓ |
✓ |
| Article status |
Draft, published, archived lifecycle with scheduled publishing |
v1.0 |
— |
✓ |
✓ |
✓ |
| Search |
Full-text search across all published articles |
v1.0 |
— |
✓ |
✓ |
✓ |
| Article suggestions |
Suggest relevant KB articles when agent is composing a response |
v2.0 |
— |
— |
✓ |
✓ |
| Public knowledge base |
Member-facing FAQ/help center accessible without login |
v1.0 |
— |
✓ |
✓ |
✓ |
| View and helpfulness tracking |
Track article views and "Was this helpful?" ratings |
v1.0 |
— |
— |
✓ |
✓ |
11.5 Multi-Channel Intake
| Feature |
Description |
Version |
S |
T |
P |
E |
| Email-to-ticket |
Automatic ticket creation from incoming support emails |
v2.0 |
— |
✓ |
✓ |
✓ |
| In-app ticket submission |
Members create tickets directly from mobile app or web portal |
v1.0 |
— |
✓ |
✓ |
✓ |
| Web form |
Embeddable support form for club/studio website |
v1.0 |
— |
✓ |
✓ |
✓ |
| Phone ticket logging |
Manual ticket creation during/after phone calls |
v1.0 |
— |
✓ |
✓ |
✓ |
| WhatsApp integration |
Ticket creation from WhatsApp messages (via WhatsApp Business API) |
v2.0 |
— |
— |
✓ |
✓ |
11.6 Analytics and Satisfaction
| Feature |
Description |
Version |
S |
T |
P |
E |
| Ticket analytics |
Volume, resolution time, category distribution, agent performance |
v1.0 |
— |
✓ |
✓ |
✓ |
| CSAT surveys |
Automatic satisfaction survey after ticket resolution |
v2.0 |
— |
— |
✓ |
✓ |
| Trend analysis |
Identify recurring issues, seasonal patterns, and problem areas |
v2.0 |
— |
— |
✓ |
✓ |
| Agent performance |
Individual agent metrics (volume, speed, CSAT, SLA compliance) |
v2.0 |
— |
— |
✓ |
✓ |
| Root cause analysis |
Tag and track root causes for systemic issue identification |
v2.0 |
— |
— |
✓ |
✓ |
Version Roadmap Summary
The development order is determined by the MASTERPLAN independently of version assignments.
Version 1.0 -- Full Implemented Version (Go-Live)
The complete membership management platform as implemented across Phases 0--13. v1.0 covers the full breadth of member management, billing, payment, access control, courses, resources, communication, events, documents, import, CRM, support, accounting, trainer management, shop, franchise, dashboards, and onboarding.
graph LR
subgraph "v1.0 Feature Set"
A[Member Profiles and Lifecycle]
B[Membership Plans and Contracts]
C[Billing / SEPA / Invoicing / Storno]
D[Payment Processing incl. Failed Payment Handling]
E[Service Catalog and Add-on Booking]
F[Simple Shop - Merchandise]
G[Landing Page and Homepage Builder]
H[Mobile App - iOS/Android with QR/Offline]
I[Data Import CSV/Excel/Competitor Migration]
J[Setup Wizard and Onboarding Automation]
K[Email / Push / Newsletter Notifications]
L[User and Role Management]
M[Template and Document Management]
N[Department and Franchise Structure]
O[Self-Service Portal - App/Web]
P[GDPR Compliance and Audit Trail]
Q[Check-In: QR / NFC / BLE / OSDP / Gantner]
R[Access Zones / Credentials / Anti-passback]
S[Courses / Booking / Waitlist / Attendance]
T[Resource Management and Booking]
U[Events / Registration / Results]
V[CRM: Leads / Deals / Pipeline / Activities]
W[Support: Tickets / SLA / Knowledge Base]
X[Accounting: Ledger / DATEV / P&L / Balance]
Y[Trainer Management and Scheduling]
Z[Executive Dashboards - All Levels]
AA[Customer Health Scoring and Onboarding]
end
v1.0 includes: Member management (profiles, families, age groups, custom attributes, notes, GDPR, audit trail), contract lifecycle (plans, trials, templates, installments, renewals, waiting list, family contracts, document generation), billing (fees, billing runs, invoices, SEPA export, pro-rata, discounts, VAT, payment plans, credit notes, invoice cancellation/Storno, accounting export), payment processing (SEPA direct debit, bank transfer, cash, IBAN validation, mandate management, failed payment handling with webhook retry, refund processing/storno), check-in and access control (QR, NFC, terminal, manual, access rules, visitor management, attendance, occupancy, Gantner/BLE/OSDP adapters, hardware abstraction, hierarchical zones, capacity, anti-passback, credential lifecycle, fallback chain), courses (creation, recurring, booking, waitlist, attendance, instructor, calendar, cancellation, capacity), resources (room/equipment management, calendar, booking rules, recurring, conflict detection, catalog, categories, pricing, billing, utilization reports), communication (email, push, newsletter/bulk email with template builder, homepage generator), events (scheduling, registration, result publication), documents (storage, template management, PDF generation), data import (CSV/Excel, competitor migration templates), CRM (lead capture/tracking/assignment/conversion, configurable pipeline, deal creation/visualization/aging/win-loss, activity logging/reminders/call logging, trial tracking/alerts/analytics), support (ticket creation/categories/priority/status/auto-assignment/notes/attachments/history, SLA config/monitoring/breach alerts/escalation, KB article editor/categories/search/public KB/helpfulness tracking, in-app/web form/phone intake, ticket analytics), accounting (general ledger SKR03, automated posting, manual entries, cost centers, reconciliation, DATEV CSV export, chart of accounts mapping, income tracking, P&L statement, balance overview), trainer management (specializations, availability, assignments), simple shop (app/web), franchise management (multi-entity hierarchy, brand rules, dashboard, monitoring), executive dashboards (SaaS metrics, health overview, pipeline, support metrics, network KPIs, location comparison, financials, operations, sales, owner/financial/operational/member dashboards, configurable widgets, alert thresholds, export), onboarding automation (setup wizard, checklist, knowledge base, health scoring, customer lifecycle, implementation consulting, training).
Target client: Any sports club, fitness studio, or membership organization ready for a modern, fully integrated management solution.
Version 2.0
Remaining operational features: advanced billing/payment, tournament management, enhanced identity, expanded integrations, advanced analytics, workplace safety, digital signage, exercise library, community, corporate fitness, and various operational tools not yet implemented.
| Area |
New Capabilities |
| Member management |
Tags, duplicate detection, member merge, photo management |
| Billing (advanced) |
Payment reminders (automated escalation), dunning process, revenue allocation, corporate contracts |
| Payments |
Card payments (Stripe, Mollie, comgate), cashless terminal, multi-currency, PayPal, finAPI (open banking) |
| Identity |
WebAuthn/FIDO2, Keycloak, SAML SSO, LDAP/AD, Social Login, identity brokering |
| Courses |
Drop-in classes |
| Communication |
SMS, RCS, parent communication, custom domain, SEO, blog/CMS, in-app chat, news feed, push campaigns, AI chatbot (cognitive agents), AI voicebot (inbound/outbound), smart review routing |
| Community |
Social feed, member profiles, following, private messaging, groups, location communities, leaderboards, photo challenges, fitness challenges, content moderation, member reviews, influencer program, member directory |
| Emergency |
Emergency alerting, first aid protocol, injury reporting |
| Entertainment |
Audio/video streaming, live streaming, gamification (points/badges/streaks), VR integration |
| Digital signage |
Content management, zone-based playback, automated scheduling, schedule display, template library |
| Kiosk |
Self-service kiosk app, touch feedback collection |
| Studio |
Cleaning schedules, maintenance tracking, opening hours, incident reporting, popular times display |
| Workplace safety |
Risk assessment, safety inspections, incident reporting, first aid log, certifications, safety officers, evacuation plans, safety training (all 8 features) |
| Exercise library |
Exercise database, categories, areas, equipment tagging |
| Training |
Training planner, workout builder, WOD (Workout of the Day), training routines, online training library |
| Body composition |
BIA integration, health check tools, progress tracking, performance tracking |
| Tournaments |
Tournament creation (brackets, seeding, scoring), bracket visualization, sponsor management, ticketing |
| Committee |
Meeting scheduling, agenda management, digital voting, minutes, document distribution |
| CRM (advanced) |
Lead deduplication, lead qualification, activity templates, automated follow-up, win/loss analysis, sales forecasting, email integration, conversion analytics |
| Support (advanced) |
Ticket merging, canned responses, macros, member context, collision detection, bulk operations, article suggestions, email-to-ticket, WhatsApp intake, CSAT surveys, trend analysis, agent performance, root cause analysis |
| Accounting (advanced) |
DATEV XML, automated scheduling, DATEV Unternehmen online, cash flow report, expense tracking, budget management, expense approval, VAT summary, annual tax prep |
| Personnel |
Employee profiles, time tracking, freelancer management, work planning, payroll prep |
| Resources (advanced) |
Material management, vehicle management, public booking, inventory tracking, maintenance, condition assessment, supplier management, resource check-in, usage tracking, deposit management, display integration, peak time analysis |
| Documents |
SOP management, notice board, marketing library |
| Analytics |
Custom reports, scheduled reports, department breakdown, comparison to plan |
| Dashboards |
Drill-down, scheduled delivery, drag-and-drop builder, board report generator, custom KPIs, marketing analytics |
| Communication platforms |
Teams, Zoom, WhatsApp Business |
| Fitness aggregators |
Gympass/Wellpass, Urban Sports Club, ClassPass |
| Association interfaces |
Player pass management, result reporting, membership number sync, federation fee reporting (full) |
| Health insurance |
Health insurance partner integration (Barmer, TK, AOK login codes) |
| Review platforms |
Google Reviews integration, review aggregation (Google, TrustPilot, ShopVote) |
| Migration |
API-based migration |
| Loyalty |
Coupon/discount codes, voucher system, loyalty program (Fitpoints), bonus system, check-in based churn prediction, pricing rules |
| Marketing |
Bring-a-friend, guest passes, one-time offers, marketing automation funnels, lead management, sales funnel, SEO tools, email campaigns, referral tracking |
| Retail |
Product catalog (advanced), on-site POS, online shop (advanced), catering |
| Corporate fitness |
Corporate fitness programs, health insurance integration, corporate contracts |
| Mobile app |
White-label/custom branded app, in-app shop, community access, training plans, body check results |
| Coaching |
Virtual coaching, online training library, wearable integration |
| Access (advanced) |
Biometric access (face recognition), smart lockers, parking gate |
| Consulting |
Process optimization, financial consulting, construction advisory, financing guidance, marketing strategy, ongoing optimization |
Version 3.0
Integrations, training tools, AI coaching, music, vending, and automation features that extend the platform's reach.
| Area |
New Capabilities |
| AI coaching |
AI coaching chat (nutrition, training, wellness), coaching memory, personalized recommendations |
| Coaching (advanced) |
Workout generator (AI), rehabilitation tracking, personal trainer management, heart rate competitions |
| Music system |
Royalty-free music library, playlist management, zone-based audio, class-ready mixes |
| Smart vending |
Vending machine integration (cashless payment, inventory sync, member identification) |
| Dropshipping |
Automated fulfillment via third-party providers (JTL, etc.) |
| Digital signage (advanced) |
Advertising platform (revenue-generating ad placements for brands and local partners) |
| Corporate wellness |
Corporate wellness dashboard (real-time analytics for employers) |
| Kiosk (advanced) |
Touch workout generator |
| Studio |
Utilization forecast (historical data-based prediction), dynamic pricing hints |
| Connected equipment |
Connected fitness equipment API (Milon, Technogym, Matrix), cardio cockpit |
| Integrations |
Zapier/Make (5,000+ apps), lexoffice, sevDesk, dropshipping (JTL) |
| Resources |
Smart lock integration (booking-controlled electronic locks) |
| Analytics |
Dashboard builder (configurable widget library) |
| Retention |
Win-back campaigns (automated re-engagement) |
| Mobile app |
Smart coaching chat in app |
Version 4.0
AI-driven optimization, IoT hardware integration, and ecosystem marketplace.
| Area |
New Capabilities |
| AI analytics |
AI cancellation prediction (churn risk combining check-in + payment + engagement), recommendations (personalized), predictive analytics, intelligent scheduling, demand forecasting, optimization suggestions |
| CRM |
Lead scoring (AI-based behavioral/demographic signals) |
| IoT |
IoT sensor integration (occupancy, environmental, equipment counters), energy monitoring |
| Marketplace |
Third-party app store for add-ons with revenue share |
Feature Parity Checklist: Existing Cash360 Membership
The existing Cash360 membership module (documented from 20+ admin screens in the User Manual) provides baseline functionality that must be fully preserved and enhanced in Membership One v1.0.
Members
| Existing Feature |
Screen |
Membership Status |
Notes |
| Member list with search |
Members > List |
v1.0 |
Enhanced with advanced filters, tags |
| Add new member |
Members > Add |
v1.0 |
Simplified wizard flow |
| Member profile view |
Members > Profile |
v1.0 |
Redesigned with tabbed layout |
| Membership tab (contracts) |
Profile > Membership |
v1.0 |
Enhanced contract lifecycle |
| Payments tab |
Profile > Payments |
v1.0 |
Enhanced with payment history timeline |
| Documents tab |
Profile > Documents |
v1.0 |
Enhanced with drag-drop upload |
| Block/unblock member |
Profile > Actions |
v1.0 |
Enhanced with scheduling and reason tracking |
| Custom attributes |
Profile > Custom Fields |
v1.0 |
Same JSONB approach, improved UI |
| Family linking |
Members > Family |
v1.0 |
Enhanced with shared billing |
Memberships (Plans)
| Existing Feature |
Screen |
Membership Status |
Notes |
| Membership plan list |
Memberships > List |
v1.0 |
Enhanced with analytics per plan |
| Create membership plan |
Memberships > Create |
v1.0 |
Wizard with preview |
| Plan type selection |
Create > Type |
v1.0 |
Same types, clearer selection |
| Services assignment |
Create > Services |
v1.0 |
Enhanced service picker |
| Discount configuration |
Create > Discount |
v1.0 |
Enhanced discount rules |
| Duration settings |
Create > Duration |
v1.0 |
More flexible duration options |
| Landing page toggle |
Create > Landing Page |
v1.0 |
Enhanced builder with preview |
| Plan status management |
List > Status |
v1.0 |
Same workflow, better visibility |
Services
| Existing Feature |
Screen |
Membership Status |
Notes |
| Service list |
Services > List |
v1.0 |
Enhanced with usage statistics |
| Add service category |
Services > Add Category |
v1.0 |
Drag-drop category ordering |
| Add service |
Services > Add Service |
v1.0 |
Richer service definition |
| Service status |
Service > Status |
v1.0 |
Active/inactive toggle |
| Service pricing |
Service > Price/VAT |
v1.0 |
Enhanced pricing rules |
| Charging type |
Service > Charging Type |
v1.0 |
Same options, clearer labels |
| Service type |
Service > Service Type |
v1.0 |
Extended type options |
| Category assignment |
Service > Category |
v1.0 |
Multi-category support |
Finances
| Existing Feature |
Screen |
Membership Status |
Notes |
| Payments list |
Finances > Payments |
v1.0 |
Enhanced with filters and export |
| SEPA export generation |
Finances > SEPA |
v1.0 |
Enhanced with preview and retry |
| Accounting overview |
Finances > Accounting |
v1.0 |
Enhanced reporting dashboard |
| Payment details |
Payment > Detail |
v1.0 |
Richer transaction history |
| Export to file |
Finances > Export |
v1.0 |
Multiple format support |
Club Management
| Existing Feature |
Screen |
Membership Status |
Notes |
| Club profile |
Club > Profile |
v1.0 |
Enhanced with branding options |
| Bank accounts |
Club > Bank Accounts |
v1.0 |
Enhanced IBAN validation |
| Club documents |
Club > Documents |
v1.0 |
Enhanced document management |
| Related clubs |
Club > Related |
v1.0 |
Enhanced hierarchy view |
| Entrance devices |
Club > Entrance |
v1.0 |
Full check-in module with QR/NFC/BLE/OSDP |
| Shelly device integration |
Club > Shelly |
v1.0 |
Expanded IoT support via hardware abstraction layer |
| Password policy |
Settings > Password |
v1.0 |
Same + MFA options |
| Payment methods config |
Settings > Payment |
v1.0 |
Extended payment methods |
| Integration settings |
Settings > Integration |
v1.0 |
Enhanced integration dashboard |
| PDF template config |
Settings > PDF |
v1.0 |
Enhanced template builder |
| Email configuration |
Settings > Email |
v1.0 |
Enhanced email settings |
User Management
| Existing Feature |
Screen |
Membership Status |
Notes |
| User list |
Users > List |
v1.0 |
Enhanced with activity log |
| Create user |
Users > Create |
v1.0 |
Invitation-based onboarding |
| Role assignment |
Users > Roles |
v1.0 |
Enhanced RBAC with custom roles |
| User status |
Users > Status |
v1.0 |
Same workflow |
Data Import
| Existing Feature |
Screen |
Membership Status |
Notes |
| Import list (history) |
Import > List |
v1.0 |
Enhanced with status tracking |
| Upload CSV file |
Import > Upload |
v1.0 |
Drag-drop, preview |
| Column mapping |
Import > Mapping |
v1.0 |
Auto-detection, saved templates |
| Import mode selection |
Import > Mode |
v1.0 |
Same modes, clearer explanation |
| Execute import |
Import > Execute |
v1.0 |
Enhanced with rollback option |
| Import validation |
Import > Validate |
v1.0 |
Pre-import validation report |
Parity Summary
| Category |
Existing Features |
v1.0 Coverage |
Enhancement Level |
| Members |
9 |
9/9 (100%) |
All enhanced |
| Memberships |
8 |
8/8 (100%) |
All enhanced |
| Services |
8 |
8/8 (100%) |
All enhanced |
| Finances |
5 |
5/5 (100%) |
All enhanced |
| Club Management |
11 |
11/11 (100%) |
All enhanced |
| User Management |
4 |
4/4 (100%) |
All enhanced |
| Data Import |
6 |
6/6 (100%) |
All enhanced |
| Total |
51 |
51/51 (100%) |
All 51 enhanced |
All existing Cash360 membership features are fully preserved in Membership One v1.0 with comprehensive enhancements. Check-in and device integration (entrance terminals, Shelly devices) are now covered by the v1.0 check-in and access control module with QR, NFC, BLE, OSDP, and Gantner hardware abstraction. Every preserved feature receives UI/UX improvements aligned with the "Effortless UX" design philosophy.